Support & FAQ

Customers from all over the world can use Atani. You can view your portfolio in BTC, EUR and USD, hundreds of currencies will be available soon. You can view market pairs in Fiat (AUD, CAD, CHF, EUR, GBP, JPY, KRW, NGN, RUB, SGD, TRY, USD, ZAR), Stablecoins (BUSD, CNHT, CNYX, DAI, EOSDT, EURS, GUSD, HUSD, NUSD, PAX, QC, TUSD, USDC, USDK, USDT, XCHF) and Crypto (BCH, BIX, BKRW, BNB, BTC, CET, EOS, ETH, HT, IDRT, KCS, LTC, NEO, OKB, QTUM, TRX, USDJ, XRP).

All you need is an email. Privacy is key, personal information is not required. Trade on different exchanges by linking your API keys and obtain a full view of your portfolio. Free tax reports are optional and are calculated automatically from your integrated exchanges (API and CSV support).

Please follow these steps: 1) Check the spam folder in your inbox. 2) Add security@atani.com to your address book as a contact. 3) Submit your email again. 4) If you still do not receive the confirmation email send us a request at support@atani.com.

Minimum requirements are: 1) Windows 7 (32bit, 64bit) & .NET Framework 4.7.1; 2) MacOs: MacOS 10.10 (Yosemite) - (64bit); 3) Linux: Ubuntu 12.04; Fedora 21; Debian 8. *Windows 7: make sure you have the last update & install .NET Framework 4.7.1 - https://www.microsoft.com/es-es/download/details.aspx?id=56116

No, there aren't any hidden fees. We simply connect you to the exchanges that you already have accounts with and you trade directly with your exchange.

No, we'll never sell your personal data.

Yes. Atani is fully non-custodial, meaning we can't access your funds or API keys. You're in total control over your assets. Your API keys are encrypted and stored locally on your device, meaning we can't access them. We simply connect you to the exchanges that you already have accounts with and you trade directly with your exchange.

Nothing. In the unlikely event that such attack takes place, hackers would not be able to access your funds. Atani is fully non-custodial, meaning we do not have access to your funds. Your assets are stored in your exchanges or wallets.

Almost all trading platforms are cloud based. This means they keep your API keys on their servers and have the ability to access them anytime. Even if they are encrypted, your API keys are online and hackers are smart. Atani is non-custodial, which means even we can't access your funds so neither can hackers.

Open the app and go to Settings - Security

Open the app and go to Settings - Notifications.

IP whitelisting allows you to create lists of trusted IP addresses or IP ranges from which you can access your domains. IP whitelist is a security feature often used for controlling and limiting access to only trusted users. You'll need to purchase a Fixed IP.

This means that a computer with an assigned static IP address uses the same IP address when connecting to the Internet.

Atani offers an automated information service for the calculation of taxes generated by the transactions carried out in the field of cryptocurrencies within the Application. This service does not constitute professional tax advice in any case. On the contrary, Atani facilitates the traceability of operations as a support tool for the user but recommends users to hire specialized tax consultancy services. Atani makes no warranty and assume no obligation or liability for any possible tax liabilities of its users.

We offer specific crypto tax reports for the USA (Form 8949 & Form 1040), Germany (Anlage SO & Anlage KA) and Switzerland. Tax calculations have been audited by a large auditing firm. Also, we support all additional countries that follow the FIFO (First-In-First-Out) methodology, tax crypto-crypto transactions and which fiscal year is 1st of January - 31st of December.

We currently support USD, EUR, AUD, BRL, CAD, CHF, CLP, CNY, CZK, DKK, GBP, HKD, HUF, IDR, ILS, INR, JPY, KRW, MXN, MYR, NZD, NOK, PHP, PKR, PLN, RUB, SEK, SGD, THB, TRY, TWD, ZAR.

Sorry this means we do not support tax calculations for your country. We will soon support additional countries.

With the help of our local tax partners, we can help you handle complex situations. These cases will be dealt with directly through our partner and will incur additional costs. Any added fees will be at a discounted price, owing to our partnership.

This can vary from country to country. Generally a taxable event occurs when you sell crypto for fiat, trade crypto for crypto, spend crypto on goods and/or services, receive crypto as income (e.g. through mining or airdrops, hard forks, selling goods and/or services for crypto, etc.). Please bear in mind that this is not an exhaustive list.

This can vary from country to country. Generally it is not a taxable event when you purchase crypto with fiat or transfer crypto between wallets and exchanges.

In some countries the length of time you have held onto an asset affects how it is classified for tax purposes. Long-term tends to be categorized as capital gains and usually has a lower tax rate than short-term, which is taxed as income.

You will have the option to manually import/modify your cost basis.

If Atani is integrated with the exchange you bought the coin from, we will automatically track the transaction. For tokens purchased from small or obscure sources, you can upload your transactions through CSV import or manually introduce the transaction.

You still have to declare your transactions. Every country has different legislation, but generally losses can be carried forward to future tax years to offset gains.

Every country has different legislation, but generally you have to file an additional form if you keep assets on foreign exchanges. For example in the US, you need to file the FBAR with the U.S. Department of Treasury if you ever exceed $10,000 total in foreign exchange accounts at any time of the year. This may apply to you as cryptocurrency exchanges are based all around the world.

Sure! Open the app, go to Accounts, select the exchange and click create account. We've got affiliate programs in place and some exchanges offer special discounts to our users.

Atani neither recommends nor discourages signing up for any particular exchange. We have prioritized support for exchanges based on volume & supported tokens.

Each exchange has its own method of collecting fees, and sometimes they are hidden. In our portfolio view, you will be able to see and compare the fees your exchanges takes for your trades.

See our full list of integrations in the Home page.

Please submit a request at support@atani.com with the title "Request".

Soon you will be able to easily move your assets between your connected exchanges without leaving Atani.

We will integrate wallets in the future to make sure you enjoy an end-to-end app.

An API is what allows you to access third-party services (such as exchanges) through the Atani Platform. Your API keys authenticate you with these providers. We use APIs offered by exchanges to gather data and place trades. For markets charting only, we don't require any API keys from our users. However to check your balances, place trades and calculate your taxes, Atani requires you to input your API keys to authenticate requests.

The best part is, you don't have to! Atani is fully non-custodial, meaning that we can't access your APIs or funds. Why? Because the API Key is encrypted on your device and you're connected directly to the exchange. 

A "Help" section will be available on each exchange to support you. 1) To obtain your API keys log in to your exchange account, the API Settings will generally be available on the main menu. 2) You'll then have to set the permissions - the level of operability that the API key will have (and therefore the functionality that is available to you through Atani). "View" will allow you to see your balance and orders from Atani, but will not allow you to trade. The "Trade" permission will allow you to transact on that exchange through Atani. 3) You can then click "Create API Key". Copy and paste the API Key and API Secret Key into Atani.

You can upload your data through APIs. Soon CSV and manually importing will be available.

Please create a new API exclusively for Atani. This will avoid any connection issues that can arise and increase your security.

Soon you'll be able to upload your CSV or import your data manually. You won't be able to trade but you can still view your portfolio and get your taxes calculated.

Soon you'll be able to upload your CSV so you can view your historical transactions and have your taxes calculated by Atani. Also connect your API so you can view your trades in real time.

Soon, you'll be able to import your data manually to view your portfolio and have your taxes calculated. Also, try contacting your exchange as they may be able to provide the CSV ad-hoc.

Please obtain all historical information by downloading multiple CSVs. Upload your data to Atani to view your portfolio and get your taxes calculated by Atani (available soon).

Please try creating a new API and uploading the information to Atani. If the issue persists, contact support@atani.com.

Recover your password and log in. If the issue persists, please contact support@atani.com.

If your connected accounts have balances or open orders, these are automatically updated when there's a change. There may be cases where new deposits / orders may not be immediately reflected, this will usually resolve itself within minutes. Sometimes logging out and signing back in can expedite this sync process. Also, please check if the API key is still valid and you have enabled the necessary permissions. Please note - balances with values under $0.01 USD might be hidden because they are usually not tradeable and clutter the user experience.

Please contact us at support@atani.com. Thanks for your help! We're working hard to make Atani bug-free.